[Sue]

Here are some of my recent musings about community management that I have shared on Twitter over the last few weeks.

• If your moderators are volunteers you need to keep them happy, management doesn't always get that. Today is one of those Community Manager piggy in the middle days

• Being in a pixel bubble can, on occasion, bring out someone's nasty side.

• I'm not an expert on anything. I just know what I know.

• An online community manager learns lots of new swear words - mainly due to disgruntled banned members. My vocabulary is growing daily.

• Please don't join a community with your full name, and then later think "oops" and ask the Community Manager to remove all your posts. Thanks

• An online community manager doesn't "manage" a community. Instead he or she listens, learns, guides, participates, supports, communicates and enjoys.

• I know I've said this many times but if you manage a large community you have to be there for your moderators. Be supportive, guide them and don't forget to thank them often.

• The inbox of an Online Community Managers first thing in the morning is not a pretty sight.

• Community binds, community supports, community laughs with you, community cries with you. Offline or online community is still community.

• Every community is different: every discussion is different, every member is different. So being a Community Manager is never cut and dry, black or white, right or wrong.

• An Online Community Manager has to be as neutral as possible when dealing with issues that can sometimes arise between community members.

• If you're going to join a really large online community please ensure you have engaged your sense of humour chip first.

• Troll's never sleep. I think they must borrow batteries from the Duracell bunny.

What have you mused about this week?

[Barbara]

Sue, on 25 September 2009 - 07:28 PM, said:

Here are some of my recent musings about community management that I have shared on Twitter over the last few weeks.

• If your moderators are volunteers you need to keep them happy, management doesn't always get that. Today is one of those Community Manager piggy in the middle days

• Being in a pixel bubble can, on occasion, bring out someone's nasty side.

• I'm not an expert on anything. I just know what I know.

• An online community manager learns lots of new swear words - mainly due to disgruntled banned members. My vocabulary is growing daily.

• Please don't join a community with your full name, and then later think "oops" and ask the Community Manager to remove all your posts. Thanks

• An online community manager doesn't "manage" a community. Instead he or she listens, learns, guides, participates, supports, communicates and enjoys.

• I know I've said this many times but if you manage a large community you have to be there for your moderators. Be supportive, guide them and don't forget to thank them often.

• The inbox of an Online Community Managers first thing in the morning is not a pretty sight.

• Community binds, community supports, community laughs with you, community cries with you. Offline or online community is still community.

• Every community is different: every discussion is different, every member is different. So being a Community Manager is never cut and dry, black or white, right or wrong.

• An Online Community Manager has to be as neutral as possible when dealing with issues that can sometimes arise between community members.

• If you're going to join a really large online community please ensure you have engaged your sense of humour chip first.

• Troll's never sleep. I think they must borrow batteries from the Duracell bunny.

What have you mused about this week?

• A Community Manager has to duck the personal attacks and realize the member often is reacting to some perceived or real injustice. In a small number of cases, they are just trolls.
  
• A Community Manager has to like what they do or it shows and the community fizzles

[Sue]

Barbara, on 08 December 2009 - 08:15 AM, said:

• A Community Manager has to duck the personal attacks and realize the member often is reacting to some perceived or real injustice. In a small number of cases, they are just trolls.
• A Community Manager has to like what they do or it shows and the community fizzles

I like that last one, and its so very true.