[Sue]

This is taken from the latest article on the Forum One Communications site and written by Bill Johnson. (You can follow him on Twitter as @billjohnston) He writes some great pieces with lots of facts, figures and statistics and breaks community management down to the smallest level so you can really get into what works, what doesn't and why.

"I wanted to touch on negative influences of Online Community culture, and hopefully shed some insight in to how to manage these influences. This post is based on our Online Community Culture study in October of 2008, which is part of the ongoing research agenda of the Online Community Research Network. The intention of the study was to get a broad look at the factors that influence online community culture, and the steps community managers and strategists take in cultivating, and in some cases influencing, a community’s culture. We had over 75 participants in the research, representing many sectors, including software, tech, traditional media, social media and online community, and non-profits. Respondents seniority skewed towards Manager (44%), Directors & VP's (12%)."

You can read more of the article here