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The Community Manager will guide and manage the closed community bringing together the customers, employees, and partners to foster open feedback and participation and encourage conversation about the client’s technology, solutions and programs.

Responsibilities:-

• Build and maintain our content distribution network
• Daily participation in conversations that surround our content and brand, answer comments, be a mediator.
• Identify threats and opportunities in user generated content surrounding our brand, report to appropriate parties.
• Formulate and oversee escalation protocols
• Report on moderation events and metrics to rest of management team
• Keep abreast of safety and privacy industry news
• Write and maintain community policy
• Work with contributors and management to provide a steady flow of newly generated content to the website.
• Work closely with IT staff to ensure that interactive web applications work correctly.
• Renew content as needed, ensuring accuracy and timeliness of information presented.
• Create new web pages as required to promote brand events, community information or relevant consumer interest content.
• Serve as the primary point of contact for client community and provide best practice guidance in the areas of content and service development, event programming, online facilitation, member outreach, etc.
• Drive to completion initiatives that use online community, social networking, and other technologies to increase community participation.
• Grow community participation and support the development of the desired community culture.
• Monitor and moderate community participation to ensure that rules of engagement and community guidelines are followed.
• Administer user permissions and welcome and engage members within the community.
• Solicit participation from company subject matter experts as required to address questions or issues raised in the community.
• Act as the "voice of the community".
• Establish and enforce standards to ensure a respectful and helpful environment within the Community.
• Coordinate events with internal and external sources.
  
  

Further details here