[Sue]

Etsy is seeking a Forum moderator to join our customer support team. The ideal candidate communicates in a professional manner that allows how engaging you are personally to shine through. You are an eager advocate on behalf of a community that is meaningful to you and a company that wants to see its community succeed. You have experience in a customer support environment or participating constructively in the Etsy community. You have the patience to guide and support a large, passionate community and the kind of personality that makes sure everyone is having fun along the way.

Responsibilities

* Read the Forums daily
* Provide regular reports about Forum trends, community feedback, concerns and requests to your team and other teams within the company
* Read and answer emails
* Review threads for potential action, as needed
* Answer Forum questions about Etsy
* Administer interactive chat rooms when needed
* Share information about hot topics with teammates
* Assist as needed with other customer support responsibilities
* Be respectful, be kind, be a connection between Etsy and its community

Requirements

* A passion for reading the Forums
* Even-tempered, with the ability to objectively enforce site policy
* Excellent verbal skills for clear communication (reading/writing)
* Works well within a team structure, but also high level of autonomy
* Ability to multi-task well
* Must keep a flexible schedule, which will include nights and weekends (this is a full-time position)

For further details and instructions on how to apply to go here