[Sue]

As a Lead Community Manager, you will be responsible for proactively managing the relationship between our development teams and our player base while championing the cause of the customer experience.

Position Responsibilities

• Conceptualize, schedule, and execute community-building initiatives with quantifiable results.
• Build and manage a community team which will serve customers across an ecosystem of products.
• Act as a liaison between development and the player base, fostering two-way communication on important issues and initiatives.
• Work in tandem with marketing and PR departments to provide consistent messaging standards.
• Collaborate with web and platform teams on community features.
• Establish and maintain active relationships with fansites.
• Oversee the creation and support of forums, social networking feeds, and other customer-facing interaction opportunities.
• Provide direction, priorities, and focus for the community team to meet milestone and project goals.
• Work with other departments to plan and host live community events.

Requirements

Knowledge:

• Experience in taking a product or initiative to market, measuring its impact, and adjusting to meet goals.
• Proficiency with MS Office products (esp. Word, Excel, and PowerPoint).
• Experience with online content management systems, with the ability to drive tool development toward innovation and efficiency.
• A strong knowledge of the game development process and the ability to effectively interact with developers and management in multiple disciplines.
• Familiarity with community practices across the MMO space with a desire to learn from the past and improve upon it.

Competencies:

• A genuine love for community interaction and the desire to grow community management as a discipline within the games industry.
• Superb written and communication skills with acute attention to detail and a relentless pursuit of quality.
• Demonstrable understanding of viral marketing strategies, social networking tools, and online trends.
• Effective presentation skills in both small and large group settings.
• Capable of managing multiple initiatives with the ability to identify and adapt to shifting priorities.

Experience:

• Minimum 3 years of applicable community management experience on shipped massively multiplayer titles and at least a year of experience in a management or leadership role.

Lots more information and details on how to apply here