Online Community Moderation Manager - Salt Lake City or Remote

Smart Bomb Interactive is looking for an Online Community Moderation Manager for National Geographic's Animal Jam, an online virtual world for kids 5-9 launching in the summer of 2010.

This position will be responsible for managing all aspects concerning safety and privacy in our moderated virtual world for kids, including but not limited to:

Developing and implementing middle-ware privacy/safety solutions
Ensuring quality in all software and staff
Liaising with outsourced vendor(s)
Writing and maintaining policy and training documents
Formulating and overseeing escalation protocols
Handling parent concerns and issues
Working with law enforcement when necessary
Reporting on moderation events and metrics to rest of management team
Keeping abreast of safety and privacy industry news

Relevant experience/skills:

Ideally, kids online community management experience
Work in online communities, education, social work, and/or privacy law
Exceptional communication and diplomacy skills
Technical/professional writing ability
A general love and respect for the online medium
Bachelor’s degree and/or relevant business experience

Position can be remote with minimal travel or in our Salt Lake City office. Competitive benefits and salary. Please submit your resume to joi@smartbombinteractive.com