OCMforum: Replying To Community Moderator at Ask.com - Remote postion. - OCMforum

Barbara, on 22 February 2010 - 07:48 PM, said:

You are very welcome. I try and find as many jobs as I can and post them here, because they are all spread out all over the web and it's make difficult when one is job hunting.

Thanks for posting this job!

Responsibilities

• Review content submitted for moderation and ensure that it meets community guidelines
• Prepare internal reports on daily community activity
• Serve as an internal voice of Ask to our user community, reinforcing a high quality user experience
• Work through a wide variety of channels to maintain public points of contact with users
• Identify and engage key users
• Engaging users on a personal level while scaling for high volume of contacts
• Designated Ask user community advocate, soliciting product feedback and addressing questions/​concerns
• Compile user feedback and serve directly back to the product/​marketing teams to help build more effective initiatives
• Escalate ideas, issues, concerns and insights to the VP, Community
• Engage Ask’s most passionate users to develop a more engaged user community
• Able to resolve user concerns with maturity and poise
• Stay au courant with emerging trends and social media tools

Required Experience

• Passion for communicating with and meeting people
• Excellent communication skills (verbal, written, and interpersonal skills)
• Someone who can work both independently and as a strong contributor to a team
• Able to balance the needs of the community with the needs of the business
• Extensive engagement in and understanding of online social networks
• 1-2 years experience, preferably in social media
• Must be proficient in MS Office suite programs
• Interest in a wide variety of subject matter
• Ability to work quickly & efficiently, at a high degree of quality

Location: Work from home; telecommute

Interested?​ Details here