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Position Responsibilities
- Conceptualize, schedule, and execute community-building initiatives with quantifiable results.
- Build and manage a community team which will serve customers across an ecosystem of products.
- Act as a liaison between development and the player base, fostering two-way communication on important issues and initiatives.
- Work in tandem with marketing and PR departments to provide consistent messaging standards.
- Collaborate with web and platform teams on community features.
- Establish and maintain active relationships with fansites.
- Oversee the creation and support of forums, social networking feeds, and other customer-facing interaction opportunities.
- Provide direction, priorities, and focus for the community team to meet milestone and project goals.
- Work with other departments to plan and host live community events.
Requirements
Knowledge:
- Experience in taking a product or initiative to market, measuring its impact, and adjusting to meet goals.
- Proficiency with MS Office products (esp. Word, Excel, and PowerPoint).
- Experience with online content management systems, with the ability to drive tool development toward innovation and efficiency.
- A strong knowledge of the game development process and the ability to effectively interact with developers and management in multiple disciplines.
- Familiarity with community practices across the MMO space with a desire to learn from the past and improve upon it.
Competencies:
- A genuine love for community interaction and the desire to grow community management as a discipline within the games industry.
- Superb written and communication skills with acute attention to detail and a relentless pursuit of quality.
- Demonstrable understanding of viral marketing strategies, social networking tools, and online trends.
- Effective presentation skills in both small and large group settings.
- Capable of managing multiple initiatives with the ability to identify and adapt to shifting priorities.
Experience:
- Minimum 3 years of applicable community management experience on shipped massively multiplayer titles and at least a year of experience in a management or leadership role.
Lots more information and details on how to apply here