OCMforum: OCMforum -> Sue's Blog

I've just sat back and watched what could have become an issue, turn into something positive. I observed, I read, and most importantly, I took a step back to see where the conversation was going. If I had stepped in too soon it may have turned out differently and I could have made a bad situation worse.

We had a member discussing suicide on...

I often get asked the best places to look for Community Manager jobs. As this role grows I am seeing more and more jobs posted all over the internet. As yet I am not aware of one main central place where Community Manager jobs are listed. However I will try and give you some ideas of where to start looking.So in no particular order here are some...

Let's face it things go wrong - online communities have tech issues, a moderator or a Community Manager makes a mistake. It's the nature of the beast. It's how we handle those situations that count. Do we fix them and forget about them? Do we ignore the community's concerns? Do we brush the issue under the carpet? No, we...

I truly am fascinated with the interaction of people online, it's one of the reasons I've been a community manager for almost 10 years. The last 6 months or so I have slowly come to the realization that I am good at what I do, and that the community management knowledge that I have accumulated over the years does have worth. I may not be...

I would say approx 70-80% of a community managers time is "behind the scenes" stuff. For example, I always try and connect with as many of our members behind the scenes as much as possible. It's that one-to-one connection that builds relationships and respect, and lets the other person know that you care about their opinions and...