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Know When To Step Back

05 June 2010

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Tags: members, community, manager, conversation

Posted by Sue

I've just sat back and watched what could have become an issue, turn into something positive. I observed, I read, and most importantly, I took a step back to see where the conversation was going. If I had stepped in too soon it may have turned out differently and I could have made a bad situation worse.

We had a member discussing suicide on...

Categories: Uncategorized

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Sorry - A Little Word with Big Meaning

17 November 2009

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Tags: sorry, apologise, community, members, manager

Posted by Sue

Let's face it things go wrong - online communities have tech issues, a moderator or a Community Manager makes a mistake. It's the nature of the beast. It's how we handle those situations that count. Do we fix them and forget about them? Do we ignore the community's concerns? Do we brush the issue under the carpet? No, we...

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CmtyChat

16 July 2009

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Tags: community, chat

Posted by Sue

If you are a Twitter user, and an Online Community Manager, you don’t want to miss out on Community Chat. Hosted by CmtyChat...

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Welcome to OCMforum for Online Community Managers

11 July 2009

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Tags: online, community, manager

Posted by Sue

Welcome to OCMforum.

As the Online Community Manager role continues to grow and evolve I realised there was a growing need to create a community where we could reach out and connect with each other. I know there are many LinkedIn and Facebook groups and some social groups on such networks such as Ning, but I have not come across any real...

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A Request to the Tech Dept

03 July 2009

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Tags: tech, community, manager, members

Posted by Sue

underconstruction.jpg

Note to all techies that oversee online communities. Please, please, please do not down-grade, up-grade, back-up, back-down, change colours, fonts, add, takeaway, or generally fiddle with any settings before first checking with, and sounding out, the Community Manager. Then once you’ve done that, and only once...

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Moderators Make the World Go Around

02 June 2009

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Tags: moderators, community, volunteer, CMs, Community Managers

Posted by Sue

One of the most important tasks for any Community Manager is the selecting and hiring of moderators.

If you have a really large community you will know where I am coming from when I say that without moderators your forum/group/community would go downhill fast. A community manager can not read each and everyone of the thousands of posts and...

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It's not 9 to 5.

04 May 2009

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Tags: community, management

Posted by Sue

I manage a board with over 7 million posts, 100,000 registered members and 25 moderators and as such I often find myself glued to the computer. For example: It’s Sunday morning and I am answering emails, and private messages from members and moderators asking questions. Online communities don’t rest because its the weekend: they don’t rest...

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