OCMforum: OCMforum Home

About the Job:

• Community is a critical part of the Tapulous vision. Our goal is to become a significant part of our user's online identity – the place where people who are passionate about music and gaming connect.
• This is an opportunity to join our leadership team and take ownership of community engagement and growth. For the time being, you might as well be running marketing for the company – 100% of our near-term marketing efforts will be community driven.
• This is a job for someone who is a “do-er”." You thrive in a small, collaborative, energetic environment. You are a leader with high personal throughput combined with the ability to organize & drive multi-disciplinary teams

Responsibilities:

• Disclaimer: This is not a customer support job. It’s closer to a marketing and promotions role.
• Turbo-charge our community: improve adoption, engagement and satisfaction
• Be an advocate - make the community’s voice reverberate around our office aka "the shop"
• Influence strategic decisions by participating in management and planning meetings
• Be proactive and organized. Turn feedback and ideas into actionable plans
• Incite passion, excitement, attention and dialogue through contests like Tap Tap Road Trip, loyalty incentives and other programs
• Collaborate closely with engineers, designers and our founders to define, design and ship new community features
• Own and continuously improve community features like chat, profiles,leader boards and more
• Manage public points of contact (email, forums, social networks), external moderators and evangelists

Further requirements and details on how to apply here

Etsy is seeking a Forum moderator to join our customer support team. The ideal candidate communicates in a professional manner that allows how engaging you are personally to shine through. You are an eager advocate on behalf of a community that is meaningful to you and a company that wants to see its community succeed. You have experience in a customer support environment or participating constructively in the Etsy community. You have the patience to guide and support a large, passionate community and the kind of personality that makes sure everyone is having fun along the way.

Responsibilities

* Read the Forums daily
* Provide regular reports about Forum trends, community feedback, concerns and requests to your team and other teams within the company
* Read and answer emails
* Review threads for potential action, as needed
* Answer Forum questions about Etsy
* Administer interactive chat rooms when needed
* Share information about hot topics with teammates
* Assist as needed with other customer support responsibilities
* Be respectful, be kind, be a connection between Etsy and its community

Requirements

* A passion for reading the Forums
* Even-tempered, with the ability to objectively enforce site policy
* Excellent verbal skills for clear communication (reading/writing)
* Works well within a team structure, but also high level of autonomy
* Ability to multi-task well
* Must keep a flexible schedule, which will include nights and weekends (this is a full-time position)

For further details and instructions on how to apply to go here

Brave New Film’s uses video and new media to create, amplify, and tell stories to inform people, change attitudes, and make change happen. Outfoxed, Wal-Mart: The High Cost for Low Price, The Real McCain, Sick for Profit, and Rethink Afghanistan are among our online video campaigns and full length documentaries. We have over a million monthly uniques and over 45 million views on our viral videos.

A community manager is the voice of the company externally and the voice of the members internally. The value lies in the community manager serving as a hub & having the ability to personally connect with the customers (humanize the company), & providing feedback to many departments internally (development, PR, marketing, customer service, tech support, etc). The primary focus of the Community Manager will be communicating with members in order to grow both participation and donations.


The Online Community Manager will have the following responsibilities:

• Creatively and proactively assist members
• Serve as the initial point of contact for members (inc inbound requests)
• Identify and analyze issues, patterns and trends in comments, requests, and member activity (donations, actions, video viewing)
• Transfer the information to the appropriate departments so that they can respond accordingly
• Author blog posts, articles, podcasts, and videos relating to the overall work/accomplishments of the company
• Establish metrics & report on them on a monthly basis including recommendations
• Identify & engage advocates and donors
• Proactively escalate issues, observations, opportunities, and insights to the executive team
• Communicate issues, opportunities and insights to the company at large
• Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
• Participate in professional networking by following the prominent bloggers and online writers & attending events
• Engage and motivate Company’s most active online advocates & ensure that their efforts are recognized
• Grow the donor base from members. Establish a plan on how to grow giving effectively
• Establish a stewardship plan for thanking members
• Maximize member communication at all touch points – web strategy
• Encourage internal communication & embracement of member principles
• Provide a business plan for 2010 online community plan including a budget
• Develop and teach guidelines to ensure that Company’s online outreach is both effective and consistent with the organization’s image and overall communications strategy
• Ensure that company has a human face to communications and the community strategy
• Actively respond to and interact with the consistent community members

The right candidate will possess these skill sets:

• Ability to work quickly and carefully with minimal management oversight
• Ability to meet aggressive deadlines
• Ability to thrive in a demanding and frequently stressful work environment
• Intimate familiarity with the processes and culture of Congressional political engagement
• Ability to engage elected representatives in serious policy discussions around the Afghanistan War
• Passionate opposition to deepening U.S. military involvement in Afghanistan
• Strong interest in the details and nuances of foreign policy debates
• Strong interest in the details of the military, political, social and historical conditions in Afghanistan
• Strong familiarity with the major actors in the DC foreign policy establishment
• Creative and proactive strategic thinking
• Strong familiarity with web-based tools and methods for political activism
• Intimate familiarity with influential political blogs

Further details here

Responsibilities

• Review content submitted for moderation and ensure that it meets community guidelines
• Prepare internal reports on daily community activity
• Serve as an internal voice of Ask to our user community, reinforcing a high quality user experience
• Work through a wide variety of channels to maintain public points of contact with users
• Identify and engage key users
• Engaging users on a personal level while scaling for high volume of contacts
• Designated Ask user community advocate, soliciting product feedback and addressing questions/​concerns
• Compile user feedback and serve directly back to the product/​marketing teams to help build more effective initiatives
• Escalate ideas, issues, concerns and insights to the VP, Community
• Engage Ask’s most passionate users to develop a more engaged user community
• Able to resolve user concerns with maturity and poise
• Stay au courant with emerging trends and social media tools

Required Experience

• Passion for communicating with and meeting people
• Excellent communication skills (verbal, written, and interpersonal skills)
• Someone who can work both independently and as a strong contributor to a team
• Able to balance the needs of the community with the needs of the business
• Extensive engagement in and understanding of online social networks
• 1-2 years experience, preferably in social media
• Must be proficient in MS Office suite programs
• Interest in a wide variety of subject matter
• Ability to work quickly & efficiently, at a high degree of quality

Location: Work from home; telecommute

Interested?​ Details here