OCMforum: OCMforum Home

The Online Community Manager reporting to the Head of Online will implement the Company's Online Community Strategy, managing and moderating engagement and interactivity with its audience, and fostering community spirit. This role coordinates with the Country Marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand.

Who we're looking for

• Work effectively without close supervision but also a team player, with the confidence to take the lead and guide other departments when necessary
• Thrive in a fast-paced, ever-changing environment
• Creative, diplomatic, cool under pressure and fantastic interpersonal skills
• Strong project management or organisational skills
• In-depth knowledge and understanding of online community platforms and their respective participants (Forums, Blogs, Photo Uploads, Profiling etc.) and how they can be deployed in different scenarios
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain internal and external stakeholder and public relationships
• Good technical understanding and can pick up new tools quickly
• Knowledge of the pest control industry a distinct advantage
• Editorial and Marketing experience

More details here

National University, the second-largest, private, nonprofit institution of higher learning in California is seeking a strong Community Manager to be responsible for the creation, development, execution and evaluation of ongoing social strategies to support the National University System affiliates' business objectives.



The Community Manager will take the lead and hands-on approach in taking the brand/​marketing strategy and create maximum value through participation in the important area of social marketing/​media and consumer engagement.



Key Responsibilities:

• Develop social media strategy and implementation plans for National University System affiliates
• Work with agency and appropriate departments to create, launch and grow a private community for National University
• Execute social media posts that adhere to key content strategies and communication plans, and respond to issues/questions via set escalation paths
• Monitor and track initiatives/trends and response
• Ensure active and engaged communities on private communities as well as external communities
• Develop and manage all areas of social media including developing ongoing strategies, ensuring editorial calendars are created and approved
• Monitor and participating in online conversations to build brand visibility and thought leadership
• Ensure alignment between social media and website content
• Coordinate with marketing and internal departments to ensure consistency in voice and messaging throughout the social media space
• Working across the affiliates to develop a library of resources for social media as well as identifying new opportunities
  
  
  
  
  You can find further job requirements and details on how to apply here

This year, Snapfish is launching Snapfish Publisher - an open platform initiative that allows independent designers and developers to add, market and sell new designs, products and applications on the Snapfish network of sites. Snapfish aims to create a vibrant, active and diverse community of visual designers, software developers and product suppliers. And we are looking for a passionate, talented and highly creative Online Community Manager to help us grow and manage this community and to be the company's voice in all community interactions.

The responsibilities include:

• Develop, implement and evaluate Snapfish Publisher community outreach strategies
• Identify existing and emerging social media tools and channels needed to execute these strategies
• Serve as "Editor-in-Chief" for Twitter, Facebook, YouTube, company Blogs and other social media channels to ensure consistency of messages across multiple networks
• Identify & engage Snapfish Publisher advocates
• Create ongoing conversations with key influencers within the personal publishing market
• Generate buzz through viral marketing initiatives as well as drive external link development
• Monitor and moderate community participation to ensure rules of engagement and community guidelines are followed. Review posts/potential complaints containing watchwords for context and forward to internal resources if necessary
• Post and promote interactive content that encourages participation and the development of member-generated content to ensure that the community is actively engaged and meeting objectives
• Collaborate with the cross-functional teams such as Marketing, Merchandising, Product and Customer Support to understand and communicate Snapfish goals and needs
• Establish metrics & report on them on a monthly basis including recommendations
• Serve as the initial point of contact for inbound requests
• Identify and analyze issues, patterns and trends in community requests & product performance; transfer the information to the appropriate departments so that they can respond accordingly
• Communicate issues, opportunities and insights to the company at large
• Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
• Participate in professional networking by following the prominent bloggers and online writers & attending events

• Bachelors degree required, Masters degree desired
• 5 years experience in e-commerce environment, specifically in Product, Marketing Communication and Consumer Support
• 2-3 years past experience in social media (blogs, podcasts, RSS, forums, Twitter and Facebook)
• Experience serving in leadership community member roles; comfortable being the voice of the customer and company spokesperson in social communities
• Demonstrated experience in social networking and community building
• Extensive background with web-based applications
• Exceptional communication skills - verbal, written, and interpersonal
• Must love helping people and find it rewarding to solve people's problems
• Independent, creative self-starter who loves running with things while keeping everyone inside and outside the company in the loop
• Must love to write & enjoy sharing ideas with others
• Relationship oriented. Able to build and maintain ongoing relationships with internal and external influencers
• Strategic thinker with a result-oriented mind
• Internet and technology advocate who understands key technologies currently used for social media. Knows how they integrate and how to customize them for our use
• Ability to understand and present technical concepts
• Independent self-starter; ability to multi-task in a highly energetic, fast-paced environment
• Entrepreneurial desire, passion and excitement
• Basic knowledge of search engine optimization and search engine marketing fundamentals.

You can find further details here

Constant Contact is looking for a social media guru to manage and grow our company's social networking and Internet communities, including Twitter, Facebook, YouTube, LinkedIn, Digg, various blogs, and other Constant Contact online communities. The main goals of this position are to help Constant Contact increase brand awareness, effectively connect with customers and prospects, and continue building an engaging social media presence.

In this full-time position reporting to the Director of Marketing Communications, the ideal candidate will act as a liaison between social media platforms, clients and the Constant Contact team. He/she will be responsible for developing implementing and improving our social media engagement strategy as well as measuring results, reporting on program strengths and opportunities, and assisting in business development (i.e., understand how to apply social media to a business strategy). He/she will also exhibit strong communication skills, an ability to manage and collaborate with external agencies and internal resources, and a demonstrated track record of driving successful social media, marketing and/or communications programs.

Job Responsibilities:

• Help develop and fully execute Constant Contact's social media engagement strategy and ensure its alignment with business and marketing goals.
• Manage day-to-day social media channel presence (e.g., Facebook, Twitter, LinkedIn) and blog response activity.
• Monitor external blogs, social networking sites and forums to gather intelligence, identify opportunities and threats, and participate in the conversation (as needed).
• Stay on top of emerging technology and new media trends; evaluate and make appropriate recommendations to better reach key audiences and drive customer engagement - serve as social media expert.
• Maintain relationships with top bloggers, social media stars and brand advocates; Identify "super-fans" and influencers and create/maintain a program to proactively nurture these groups.
• Contribute to the development of original online content (in conjunction with internal partners) and leverage existing marketing, PR and communications content for social media dissemination.
• Manage the development of social media playbooks and guides (in conjunction with internal partners) and oversee company-wide implementation.
• Work closely with various Constant Contact internal teams - from Marketing to Product to Executive - to ensure a consistent online voice.
• Identify and manage analytics and report on key market and user segments, product/marketing touch points, etc.

More details here